Privacy Policy

Last updated: 25 February 2026

MathHero Pte. Ltd. (Singapore) and SpeedyMind LLC (Armenia) (each an independent legal entity, individually and collectively referred to in this Policy as "MathHero Studio," "we," "us," or "our") specialize in the development and publication of educational mobile applications. While we collaborate closely and adhere to shared privacy values and standards, each entity operates independently and is solely responsible for complying with applicable data protection laws and regulations. Each entity acts as a data controller for the personal data it collects through the Services it develops and/or publishes.

This Privacy Policy ("Policy") describes how information is collected, protected, and used when you use our mobile applications and games (including MathHero) and any related products and services (collectively, the "Services").

Depending on the platform and distribution channel (for example, the entity listed as the developer/publisher on the App Store or Google Play), either entity may act as the controller for that version of the Services.

Privacy questions (single point of contact): privacy@mathhero.net

Support: support@mathhero.net

Terms and Definitions

Child: a user under 13 (or another age threshold where applicable).
Parent/Guardian: the parent or legal guardian responsible for a Child's use of the Services.
Parental Responsibility: By allowing a Child to use the Services, the Parent/Guardian acknowledges they are responsible for supervising use, configuring device and platform parental controls where available, and supervising a Child's access to external links (including links to app stores).
Personal Information / Personal Data: information that identifies you, relates to you, or can reasonably be linked to you (directly or indirectly), such as an email address.
Usage Information: information about how the Services are used (e.g., gameplay progress, features used, session duration).
Device Information: technical information such as device model, operating system version, app version, language settings, diagnostics/crash information.
Persistent Identifier: a device or online identifier that can be used to recognize a user or device over time (e.g., device identifier, IP address).
Internal ID: a pseudonymous identifier generated by the app for internal purposes (e.g., to support functionality, analytics, and diagnostics).

What Information Do We Collect?

Personal information of adults (including Parents/Guardians)

You can use the core app experience without providing your name or email address. However, we may collect Personal Information from adults if you choose to provide it, including when you:

email us (support, education, partnerships/press, careers), or
submit a form in the app or on our website (for example, contact/support forms, school inquiries, partnership inquiries).

This may include your name, email address, and the content of your message, plus any attachments you provide (such as screenshots or receipts).

Personal information of child users

We follow child‑privacy practices designed to reduce data collection. We do not require children to provide direct identifiers (such as name, email address, phone number, or home address) to use the core app experience.

Child profile name / nickname (multi‑profile feature)

The Services may allow a Parent/Guardian to create multiple profiles on a device and enter a profile name or nickname for convenience (for example, to distinguish siblings).

Profile names/nicknames are used for on‑device organization of profiles.
We do not transmit profile names/nicknames to our servers unless a Parent/Guardian manually includes such information when contacting us (for example, in a support message).

Services usage information

We collect Usage Information and Device Information such as:

gameplay progress and settings (e.g., topics selected, difficulty settings),
features used and time spent,
app performance diagnostics and crash data.

This information is generally associated with an internal generated ID and/or persistent identifiers and is used to operate and improve the Services.

Purchases and subscriptions

Purchases and subscriptions are processed through third‑party platforms such as the Apple App Store and Google Play. We do not receive your full payment card details. We may receive limited purchase information needed to provide access (such as subscription status and product identifiers).

How Information Is Collected?

1) Information you provide directly

We collect information you provide when you email us or submit forms (in the app or on our website).

2) Automatically through the Services and device

The Services may automatically generate and collect Usage Information, Device Information, and persistent identifiers for purposes such as functionality, stability, security, and diagnostics.

3) Through service providers (third‑party SDKs)

We use third‑party service providers (such as Google Firebase Analytics, Microsoft Insights analytics and Unity SDK services) solely to support the internal operations of the Services (for example: analytics and diagnostics, crash reporting, performance monitoring, and security and integrity). Where these tools collect persistent identifiers (such as device identifiers or IP address), we use them only for the internal operations purposes described above, and not to contact a specific individual, for behavioral advertising, or to build a profile about a specific user.

We seek to ensure, through contractual terms and configuration controls where available, that these providers process information on our behalf, and are restricted from using the data for their own independent advertising or profiling purposes.

Relevant third‑party policies:

Microsoft Privacy Statement: https://privacy.microsoft.com/privacystatement
Unity Privacy Policy: https://unity.com/legal/privacy-policy
Google Firebase Analytics Service Policy: https://firebase.google.com/support/privacy and https://policies.google.com/privacy

How We Use the Information We Collect?

We use the information we collect to:

operate, maintain, enhance, and provide the Services and their features;
personalize the on-device experience (e.g., multiple profiles and settings);
understand usage trends and improve features, balance difficulty, and improve user experience;
troubleshoot issues, improve stability, and fix crashes;
respond to Parent/Guardian inquiries and support requests;
protect users and the Services (security, fraud prevention, abuse prevention);
comply with legal obligations.

If a Child sends us Personal Information

We do not knowingly request Personal Information from children. However, children may sometimes submit information on their own (for example, by sending an email to support). If we become aware that we have collected Personal Information from a Child in a manner that is inconsistent with this Policy, we will take reasonable steps to delete it or de‑identify it, unless we are required to keep it to comply with law or to protect the security or integrity of the Services. Parents/Guardians may contact us at privacy@mathhero.net to request review or deletion.

How we share information

We do not sell Personal Information. We may share limited information:

with service providers (SDKs and vendors) that help us operate and improve the Services (analytics, diagnostics, crash reporting, customer support), under contractual safeguards;
with platform providers (Apple/Google) as required for distribution and in‑app purchases/subscriptions;
if required by law, legal process, or to protect the rights, safety, and security of users and the Services.

Advertising

Our apps do not contain third‑party advertising. We do not use persistent identifiers for behavioral advertising or profiling in child-directed experiences.

Links within MathHero Apps and Third‑Party Platforms (Including App Stores)

The Services may link to external resources (such as our website or social media) and may direct you to third‑party platforms. The Services are downloaded and purchases/subscriptions are processed through third‑party platforms such as the Apple App Store and Google Play. Your interactions with those platforms are governed by their respective terms and privacy policies, and we do not control their data collection practices.

Where appropriate, external links are placed behind child‑appropriate safeguards (such as parental gates). We are not responsible for the privacy practices of third‑party websites or platforms.

Geo-Location

We do not collect precise (GPS) location information from your device.

Security

We use reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, loss, misuse, or alteration. However, no internet transmission or electronic storage system can be guaranteed to be 100% secure. To the fullest extent permitted by applicable law, we are not responsible for unauthorized access or disclosure caused by unlawful acts of third parties or events beyond our reasonable control. You use the Services at your own risk.

Data Protection Rights under GDPR

If you are a resident of the European Economic Area (EEA) or the UK, you have certain data protection rights. Depending on the circumstances, these may include:

the right to access your Personal Information;
the right to correct inaccurate or incomplete Personal Information;
the right to request deletion of your Personal Information under certain conditions;
the right to object to or restrict certain processing;
the right to request a copy of your Personal Information in a structured, machine‑readable format (portability), where applicable;
the right to withdraw consent where we rely on consent for processing; and
the right to lodge a complaint with your local data protection authority.

To exercise GDPR rights, contact us at privacy@mathhero.net. We may request information needed to verify your identity. Parents/Guardians may submit requests on behalf of a Child.

Changes and Amendments

We reserve the right to modify this Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Any updated version of this Policy will be effective upon posting unless otherwise specified.

We will not use Personal Information in a materially different way than described here without providing notice and, where required, obtaining consent.

Acceptance of This Policy

By accessing and using the Services, you acknowledge that you have read this Policy and agree to its terms. If you do not agree, please do not use the Services.

Privacy Questions

If you have any questions about our apps or this Privacy Policy, please contact us at:

privacy@mathhero.net